Hawkplay Readers: How to Contact Hawkplay Today's Writers
Contact Hawkplay Today: what this site takes
To contact Hawkplay Today, start from the page you are reading. This site is a player-side reference written by the Hawkplay Team, and it publishes no e-mail address, no message form and no phone line. That keeps the pages free of anything that asks for your details.
Who writes the pages, and how the site earns from its buttons, is set out on the about Hawkplay today and its writers page. Read it once and you know exactly what you are dealing with.
Where each question goes
Most questions that reach a reference site belong somewhere else. Use this table to skip the detour.
| Your question | Where it goes |
|---|---|
| Login, password, phone number or account name on the lobby | The lobby’s live-chat bubble, which the lobby shows on every page |
| A deposit or withdrawal that looks stuck | The same live chat, after you log in and read the cashier screen |
| Applying for a PAGCOR self-exclusion | PAGCOR’s exclusion programme at [email protected] |
| Talking to someone about your gambling | The National Problem Gambling Helpline, (02) 8248-9568 |
| A crisis, or thoughts of harming yourself | The NCMH crisis hotline numbers on the responsible play rules for this site page |
| An illegal gaming site | The CICC, at cicc.gov.ph |
| Checking that a site is PAGCOR-licensed | pagcorguarantee.ph, before you play or pay |
The Hawkplay customer service steps for live chat page lists what to have ready before you open the chat.
What this site handles, and what the lobby handles
This site is not the lobby and holds no account of yours. These jobs belong to the lobby’s own support, and nobody writing here can do them:
- Reset or recover a password. Follow the Hawkplay login password reset steps and use the lobby’s Forgot Password? link.
- See, change or release a balance, a bonus or a withdrawal.
- Change a phone number, merge accounts or reopen a closed one.
- Arrange the lobby’s self-limit, which its Responsible Gambling page says is set through customer service.
- Confirm what the cashier shows today. Only the cashier, after you log in, shows live methods and limits.
Staying safe when someone contacts you
This site will never message you first, and it will never ask for your password, a one-time code or your ID. The lobby prints the same rule for its own support in its Account Security Announcement: support will never ask for your password or OTP, and uses live chat for support.
Treat any message that claims to come from this site and asks for money, a code or a login as fake. Close it, and keep your details to yourself.